Deliveries

All deliveries within the UK are free of charge.

Delivery will be made by DPD or Royal Mail for next day delivery although this cannot be guaranteed.

We endeavour to deliver all orders within 2 working days, to the address provided by you. Please include your email and mobile numbers for clear tracking of your parcel.

Returns and refunds policy

We hope that you will be happy with your Art Derma products. All the Art Derma products have a full description with full ingredients lists, skin types and how to use the product correctly. Please take care to read these details and avoid ingredients

known to cause you sensitivity and ensure this is the correct product for you. If you are unhappy with your purchase, you have the right to return the product and receive a full refund provided you comply with the points below. You notify us in writing via email info@artderma.uk 14 working days of receipt of the product/s. If 14 days have passed since your purchase, we will be unable to offer you a refund or exchange unless the product/s is faulty. The product/s must be unused and in the same condition received. It must be in the original packaging. To complete any return proof of purchase is required.

Please contact us via the email address info@artderma.uk for a return code to

ensure your return is handled efficiently.

You will be responsible for the cost of return, unless it is faulty, incorrect or misdescribed.

Please ensure the product is well-packaged on return.

Shipping costs are non-refundable please ensure you insure your returned item We don’t guarantee that we will receive your returned item.

Once your return is received the item will be inspected by quality control, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Received the wrong item?

We are extremely sorry if you receive the wrong item, please email us with your order number, the name of the product wrongly received and a photo of the product. Our customer services will send you the details for returning the incorrect item and dispatch details of the correct item.